By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully.
1. General
Hackney Barkers provides professional dog grooming services and dog grooming courses based in East London. These Terms and Conditions apply to all bookings, services, and transactions made through our website or directly with us.
2. Bookings and Payments
All appointments for grooming services and courses must be confirmed with a deposit or full payment as specified during booking.Payments can be made via the methods outlined on our website.Hackney Barkers reserves the right to cancel or reschedule appointments in case of unforeseen circumstances, with prior notice whenever possible.
3. Client Responsibilities
Clients must provide accurate information about their pet’s health, behaviour, and grooming history.Pets must be up-to-date with vaccinations and free from contagious conditions at the time of the appointment.Clients are responsible for providing any necessary materials or equipment required for courses.Timely provision of required information and approvals from clients is essential to ensure smooth service delivery.Any delays or cancellations by the client may affect the scheduled appointment or course timeline.
4. Cancellations and Refunds
Cancellations must be made at least 48 hours before the scheduled appointment or course start date.Late cancellations or no-shows may result in a loss of deposit or full payment, depending on the service booked.Refunds will be issued at the discretion of Hackney Barkers and only in cases where services are cancelled by us.
5. Liability
Hackney Barkers takes all reasonable care during grooming and training sessions; however, we cannot be held liable for unforeseen allergic reactions, injuries, or accidents.Clients agree to indemnify and hold Hackney Barkers harmless against any claims arising from the pet’s behaviour or health complications.
6. Course Qualifications
Upon successful completion of dog grooming courses, certificates or qualifications will be issued as specified.Course content and schedules are subject to change; participants will be notified promptly of any updates.
7. Data Protection
We respect your privacy and handle your personal data in accordance with our Privacy Policy.By using our services, you consent to the collection and use of your data as outlined in the policy.
8. Changes to Terms
Hackney Barkers reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website and take effect immediately.
9. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Contact Us
f you have any questions or concerns about these Terms and Conditions, please contact us at business@hackneybarkers.com
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